With every sign up we allow a seven day guarantee, as well as a year guarantee, to qualify for the seven day money back guarantee you need to meet the criteria below;

1. You have registered a domain, and purchased hosting. You're only entitled to a refund on the purchased hosting, domains are non-refundable from point of purchase.
2. You have not exceeded 15% of your account statistics, in example if you have 1GB of Disk Space, and you use 500MB, you're not entitled to money back.
3. You have not signed up for an offer, offers and promotions are not refundable.
4. Any account addons, additions or upgrades such as additional domain registration, priority support, daily backup, dedicated IP, domain privacy, SSL certificates, SEO, Social Media, Site Transfer and SSH access are non-refundable.
5. You are a Web Hosting or Reseller Hosting customer.

Our year guarantee only entitles you to partial refund of you're remaining term following the current month at request of cancellation, please note that there as an administrative fee of £19.99. Our year guarantee entitles you the following refunds;

1. Domain Refunds
2. Web Hosting, Business Hosting, and Reseller Hosting

To apply for a guarantee refund, contact us here.